Job: Head of Visitor Experience, Science Museum

Closing date: 10/06/2018 d/m/y
Salary: £45,000 – £47,000 per annum + benefits

Closing Date: 10/06/2018

Are you a strong leader with experience of inspiring and motivating customer-facing teams? Do you have a record of commercial success at a strategic and operational level?

This is an excellent opportunity to operate in a senior role, overseeing the Visitor Experience department, with direct impact on the quality of every visit to the Science Museum.

The Visitor Experience department welcomes over 3 million visitors each year and our aim to is to deliver an exceptional service and welcome to each and every one.

You will motivate our frontline team, encouraging them to learn, engage and work together to inspire our visitors.

You will strive for continuous improvement across the visitor experience.

You’ll ensure all aspects of day-to-day management and delivery of our visitor facing activity meets the expectations of a National Museum, whilst contributing to our overall financial success as you own the performance of our commercial attractions on a day to day basis.

You will be a strong leader of customer-facing teams, with a record of strategic and operational commercial success in museums, galleries or visitor attractions.

You will have worked with a ticketing or CRM system and be an excellent communicator, problem solver and people manager.

You will be offered excellent benefits, including 27 days annual leave in addition to bank holidays, a contributory pension scheme, BUPA medical and dental care, an annual season ticket loan and numerous staff discounts whilst developing your career in a world class museum group.

Apply here

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